Terms and Conditions

Commercial Terms and Conditions

WWW.LANOMOBILA.RO

Last updated: May 2025

1. Information about the Seller and Purpose of this Document

This website (www.lanomobila.ro) is operated by Cezary Siwik, trading under the name “LANO MEBLE” Siwik Cezary, a sole trader registered in Poland, with its registered office at Tyble 43C, postcode 98-420, Sokolniki commune, Łódź Voivodeship, Poland. Identification data: NIP (tax number) 6190013551 and REGON (register number) 100363308. Hereinafter referred to as the “Seller”.

This “Commercial Terms and Conditions” document sets out the general framework for online sales via the lanomobila.ro website and the conditions of its use. By placing an order or using the website, you, as the Buyer, fully accept the Terms and Conditions below. If you do not agree with any of the provisions, please do not use the website. The Seller reserves the right to unilaterally amend the Terms and Conditions; any updated version will apply only to future orders (and not to those already in progress). We recommend checking this page periodically before each purchase.

2. Definitions and General Aspects

Buyer: any natural person (consumer) aged at least 18 years or legal entity (business) placing an order on the website. Consumers benefit from the rights provided by consumer protection legislation, while legal entities do not benefit from the same rights (for example, the 14-day right of withdrawal does not apply to them).
Sales Contract: the distance contract concluded between the Seller and the Buyer by completing an order on the website, the object of which is the sale and delivery of the ordered products. The contract is deemed concluded when the Seller confirms acceptance of the order by e-mail (dispatch confirmation).
User Account: the password-protected section of the website where the Buyer can manage their data and order history. The Buyer is responsible for the confidentiality of the password and account data. The Seller may temporarily restrict access to the account for maintenance or technical updates.
Products: the goods displayed on the website (furniture, mattresses, etc.) that can be ordered online. The Seller endeavours to present product characteristics (dimensions, colours, materials) as faithfully as possible; however, slight perception differences may occur (e.g. colour shades may vary depending on the screen). All products sold are new, in conformity with the description and applicable quality standards.

3. Registration and Placing Orders

3.1. Creating an account (optional) – The Buyer may create a user account on the website by providing a valid e-mail address and other necessary information. Upon registration, you must provide accurate and complete data and update it as needed in your profile. Any incorrect information may lead to delays in order processing. By creating an account, you may receive periodic notifications about new products and offers, but you can unsubscribe at any time from your account or by using the unsubscribe link in the e-mails received. The Seller is not obliged to send these notifications to all users; the service may be withdrawn or limited without prior notice.
3.2. Placing an order – Orders can be placed online by following the steps indicated on the website. The Buyer adds the desired products to the basket, completes the delivery and payment information, then confirms the order. Before finalising, you will have the opportunity to review and, if necessary, correct the order details (products, quantities, address, payment method). By finalising the order, the Buyer declares that all data provided is correct and that they have the legal capacity to conclude the contract.
3.3. Order confirmation and conclusion of the contract – After the order is placed, the Seller will send an e-mail confirming receipt of the order. This e-mail does not constitute firm acceptance of the order, but only confirmation of receipt. The distance Sales Contract will be considered concluded when the e-mail confirming dispatch of the products is sent to the Buyer (or the collection notice from the shop, where applicable). The Seller reserves the right to refuse an order before dispatch confirmation, for example in the case of obvious website errors (an unusually/very low incorrect price), lack of stock, or issues with payment processing. In such situations, the Buyer will be informed as soon as possible and, if payment has already been made, the amounts paid will be refunded.
3.4. Product availability – All product offers are valid while stocks last. If an ordered product is no longer available or there is a significant delivery delay, the Seller will inform the Buyer and offer the option to wait for delivery, to replace the product with a similar one (if possible and accepted by the Buyer), or to cancel the order for that product with a refund of the amount paid for it (if payment was made).
3.5. Cancelling or modifying an order – The Buyer may request cancellation or modification of an order before it is dispatched by urgently contacting the Seller at reclamatii@lanomobila.ro or by telephone (if a contact number is available). The Seller will endeavour to assist with changes (such as changing the delivery address, adding/removing a product); however, it cannot guarantee that the request will be fulfilled if the order has already been processed logistically. If you cancel the order after it has already been handed over to the courier or arrives at its destination, it will be considered a voluntary return and the right of withdrawal rules will apply (see Consumer Protection Policy).

4. Prices and Payment Methods

4.1. Product prices – Each product’s price is displayed on its dedicated page and in the shopping basket, expressed in Lei (RON). Prices include VAT in accordance with applicable tax law. The displayed prices do not include delivery costs, which are added separately during the order process depending on the chosen delivery option and the recipient’s address. If there are price or display errors, the Seller will inform the Buyer before dispatch confirmation to reconfirm the order at the correct price or to cancel it.
4.2. Promotions and discounts – From time to time, the Seller may offer promotions, vouchers or price reductions. Any discounts communicated via the website, e-mail or promotional materials apply under the specified conditions (e.g. limited period, limited stock, eligibility criteria). Discounts are not cumulative unless expressly stated otherwise. In the case of discount vouchers, these will apply according to the communicated rules (one voucher per order, valid only for certain products or categories, etc.).
4.3. Accepted payment methods – When finalising the order, the Buyer may choose one of the available payment methods:

Cash on delivery – payment in cash of the order value directly to the courier upon receipt of the parcel (valid only for deliveries within Romania and within the cash transaction limits permitted by law).
Online bank card – secure payment by credit/debit card (Visa, MasterCard, etc.) at the time of placing the order. The transaction is processed via a certified payment processor, and the website does not store card details.
Bank transfer (payment order) – payment by bank transfer to the account indicated by the Seller (available especially for legal entities). The order will be dispatched after confirmation that funds have been credited to the Seller’s account.

4.4. Payment conditions – The price of the products and any delivery costs must be paid in full before or upon delivery, depending on the chosen method. In the case of online card payment or bank transfer, the payment obligation is deemed fulfilled when the amount is credited to the Seller’s account. For cash on delivery, the amount will be paid in Lei, exactly as stated on the invoice/confirmed order, upon receipt of the parcel. The Seller reserves the right, for high-value orders or in certain situations (e.g. new client, suspected fraud), to request advance payment (partial or full) prior to dispatch. The fiscal invoice will be issued in electronic or printed format and will accompany the delivered goods or be sent by e-mail, in accordance with legal provisions.

5. Delivery of Products

5.1. Delivery area – The Seller delivers throughout Romania. As a rule, delivery is made by express courier services to the address specified by the Buyer. The Buyer is responsible for providing a correct and complete delivery address. Deliveries to PO boxes are not made. If delivery outside Romania is desired, this may be possible only with the Seller’s prior agreement (additional transport costs may be required and restrictions may apply).
5.2. Delivery time – The estimated delivery time is shown on the website (e.g. “dispatch in 3 days” for certain products) or will be communicated upon order confirmation. Typically, products in stock are dispatched within 1–3 working days, and courier delivery usually takes an additional 2 to 7 working days depending on destination. For products marked with a longer lead time (e.g. made-to-order or customised products), delivery may take longer, as stated on the site. Although the Seller makes every effort to meet the indicated timeframes, delays beyond its control may occur (adverse weather, peak periods for couriers, force majeure, etc.). A justified delivery delay will not be considered a breach of contract. The Buyer will not claim damages for reasonable delays; however, if the delay becomes significant (over 30 days from the date of order confirmation, without a valid or accepted reason), the Buyer may cancel the order and receive a refund of amounts paid.
5.3. Delivery costs – The delivery cost (shipping fee) will be displayed separately when placing the order, before finalising it. The Seller offers free delivery for orders exceeding a certain value (e.g. orders over 1,299 Lei benefit from free shipping, according to campaigns displayed on the site). For orders below the threshold mentioned, a fixed or variable delivery cost will be charged depending on the weight/volume of the parcels and destination. The Buyer will see the calculated shipping cost in the basket before confirming the order. For special shipping offers (e.g. periods with free shipping on any order), the conditions communicated in the respective offer will apply.
5.4. Delivery conditions and receipt – Delivery is made to the address indicated by the Buyer, usually to the building entrance (block of flats, house). The courier is not obliged to carry parcels upstairs or inside the dwelling, therefore the Buyer must ensure they can receive the products. Upon receipt, please check the integrity of the packaging and, if you notice visible damage, you may refuse delivery or ask the courier to draw up a report. Any issues regarding the condition of the products or missing items in the parcel must be reported to the Seller within 48 hours of delivery. Any later complaint about visible aspects (mechanical shocks, scratches, missing accessories) may be difficult to resolve favourably.
5.5. Transfer of title and risk – Title to the products transfers to the Buyer at the time of full payment of the order (in the case of advance payment) or upon physical receipt of the products (in the case of cash on delivery). The risk of accidental loss or damage to the products transfers to the Buyer when they or a representative indicated by them take physical possession of the goods. If the Buyer has indicated their own carrier to collect the products, the risk transfers upon handover of the products to that carrier.
5.6. Delays attributable to the Buyer – If delivery cannot be made for reasons attributable to the Buyer (e.g. the address provided is incorrect/incomplete; the courier cannot reach the Buyer; the Buyer refuses receipt without good reason), the Buyer may be required to bear the costs of any re-delivery. Moreover, in the case of unjustified non-collection of a parcel returned to the Seller, the Seller may refuse to honour further orders from that Buyer or may require advance payment.

6. Guarantees and After-sales Services

6.1. Legal guarantee of conformity (for Consumers) – All products sold benefit from the legal guarantee of conformity for a period of 2 years from delivery, pursuant to Law No. 140/2021 on the sale of products and the guarantees associated therewith and Government Ordinance No. 21/1992 on consumer protection. This means the Seller is liable for any lack of conformity of the product (manufacturing defects, hidden defects, non-conformity with the description) arising within 2 years of delivery, if the Buyer is a consumer (natural person). In the event of lack of conformity, the Buyer is entitled, free of charge, to repair or replacement of the product, and if these are not possible within a reasonable time, to a corresponding price reduction or a refund (rescission of the contract). Any remedy will be provided within no more than 15 calendar days from the date on which the Buyer notified the Seller of the defect or non-conformity. To benefit from the guarantee, the Buyer must keep the purchase documents (invoice, guarantee certificate – if issued). The legal guarantee does not cover normal wear and tear, defects caused by improper use, mishandling, incorrect assembly (contrary to the instructions) or unauthorised intervention. For legal entities (professional clients/professionals), the 2-year legal guarantee does not apply under the law; such clients benefit only from any commercial guarantee offered by the manufacturer, if available, under the conditions specified by the latter.
6.2. Commercial (additional) guarantee, where applicable – Certain products may benefit from a commercial guarantee offered by the manufacturer or the Seller, extending beyond the legal guarantee. For example, there may be X-year guarantees for the durability of a given component, if promoted as such. Details of commercial guarantees (duration, coverage, conditions) will be specified in the guarantee certificate accompanying the product or in the description on the site, where applicable. The commercial guarantee does not affect the consumer’s legal rights regarding the guarantee of conformity; it is in addition to them.
6.3. Claims during the guarantee period – For any guarantee request, the Buyer may contact us at reclamatii@lanomobila.ro, providing the order/invoice number, identification data and a description of the issue encountered, preferably accompanied by photos illustrating the defect. The Seller will register the claim and inform the Buyer of the resolution procedure (e.g. returning the product for inspection/repair, sending an authorised service to the home for repairs – depending on the nature of the product, direct replacement of the faulty part, etc.). If returning the product for repair or replacement is the solution, the Seller will bear the related transport costs (if the claim is justified, i.e. the defect is covered by the guarantee). The remediation time may vary but will not normally exceed 15 days from the date of receipt of the returned product, as mentioned above. If the defect claimed is not covered by the guarantee (e.g. fault attributable to the client, the product does not exhibit the reported defect, guarantee period expired, etc.), the Seller will inform the Buyer and present the available options (for example, repair for a fee, return of the unrepaired product, etc.).
6.4. Assembly service and instructions – Furniture products are generally delivered flat-packed together with diagrams and assembly instructions. The Seller does not provide in-home assembly services unless this is explicitly mentioned as an additional service (normally not the case for lanomobila.ro). The Buyer is responsible for assembling the products according to the instructions provided. Failure to assemble correctly may lead to product damage or safety risks; such issues are not covered by the guarantee. If you encounter assembly difficulties or find missing parts/accessories required for assembly, contact the Seller for support.

7. Right of Withdrawal (Returns)

(For full details and step-by-step procedure, please also consult the Consumer Protection Policy available on the website, which forms an integral part of these terms.)

7.1. Statutory right of withdrawal (14 days) – If you are a Consumer (a natural person purchasing for personal, non-commercial purposes), you are entitled by law to withdraw from the distance contract without giving any reason within 14 days from the date on which you (or a person designated by you, other than the carrier) took physical possession of the products. For orders with multiple products delivered separately, the 14-day period runs from the date of receipt of the last product in the order.
7.2. Extended period offered by the Seller (60 days) – As part of our commercial policy and for customer convenience, the Seller voluntarily offers an extended returns period of 60 calendar days from receipt of the products, without the need to state a reason (this extends the statutory 14-day right of withdrawal). In practice, the Seller accepts returns notified within any period up to 60 days, provided the integrity conditions for the products are met (see below). This optional policy does not affect the statutory 14-day right of withdrawal; it extends it to meet customer expectations, in line with practices of retailers such as IKEA or JYSK who offer extended return periods. Note: After the statutory 14-day period, acceptance of the return is a voluntary commercial facility; the Seller reserves the right to refuse unjustified returns beyond 60 days.
7.3. Exercising the right of withdrawal – To exercise your right of withdrawal (within 14 or 60 days, as applicable), you must notify the Seller by an unequivocal statement of your decision to withdraw from the contract. You may do this by e-mail to reclamatii@lanomobila.ro or by using a withdrawal form (if available on the site, e.g. in the “Complaint Notification” section). You do not have to use the standard form; it is sufficient to notify us in writing of your intention to return and the order details (order number, product, date of receipt). You will receive confirmation of receipt of the withdrawal request. Under the law, it is sufficient to send this withdrawal notice before the withdrawal period (14 days) expires for the deadline to be considered met.
7.4. Buyer’s obligations in case of withdrawal – If you have exercised the right of withdrawal, you must return the products to the Seller without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw. The deadline is met if the products are dispatched back before the 14 days expire. Returns shall be sent to the address indicated by the Seller (which will be provided in the return instructions). The direct costs of returning the goods will be borne by the Buyer (as provided by law), unless the Seller voluntarily agrees to bear them (at present, the Seller does NOT offer free return shipping). The Buyer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products. In other words, you may inspect and test the product as you would in a physical shop; however, any excessive use or use causing damage may reduce the refund amount (the Seller has the legal right to retain an amount corresponding to the devaluation). To avoid such situations, return the product in its original condition, in the original packaging, with all accessories and documentation received.
7.5. Condition of products upon return – Returned products must not be damaged and must not show signs of excessive wear or unauthorised intervention. We recommend returning items in the original packaging and packing them carefully to prevent damage during transport. If the product is received in a damaged condition or with missing accessories due to the Buyer, the Seller reserves the right to reduce the refund proportionally or even refuse the return in serious cases (e.g. a product returned in a condition that no longer allows resale). Note: Lack of original packaging will not lead to refusal of the return when exercising the statutory 14-day right, but may result in a deduction for restoring the product to its original saleable condition.
7.6. Exceptions to the right of withdrawal – Under the law, certain products are exempt from the right of withdrawal. Please note that returns are not accepted for the following categories (if marketed on lanomobila.ro):

Products made to the customer’s specifications or clearly personalised for their needs (e.g. bespoke furniture with non-standard dimensions or special engravings requested by the client).
Sealed products that are not suitable for return for health protection or hygiene reasons, if unsealed by the Buyer (e.g. mattresses, toppers, pillows or bed linen if removed from the hygienic protective packaging).
Goods liable to deteriorate rapidly or expire (e.g. foodstuffs, cleaning products, etc. – not usually applicable to furniture).
Sealed audio, video recordings or software (e.g. CD, DVD, games) if unsealed by the Buyer.
Newspapers, magazines, periodicals delivered.

(The above list is in accordance with current legislation – Article 16 of Government Emergency Ordinance No. 34/2014 – and is for information purposes. The Seller will specify in the product description if a particular item is exempt. At present, most furniture products can be returned, except those customised at the client’s request.)

7.7. Refunds – In the event of withdrawal, the Seller will refund the value of the returned products within no more than 14 days from the date on which it is informed of the decision to withdraw. Important: The refund will include only the price of the products, excluding the initial delivery costs. In other words, the shipping fee paid for the initial delivery will not be refunded. This policy is in line with current commercial practices in the field (for example, JYSK does not refund the initial shipping cost if the order was delivered and then returned). The refund will be made using the same means of payment used by the Buyer for the original transaction, unless the Buyer expressly requests another method and it is agreed. The Seller may withhold the refund until the goods have been received or until proof of dispatch of the goods has been supplied (whichever is earlier). If the Buyer paid for express delivery or another additional service, only the cost of standard delivery (if any) would be refundable under the law – in this case, as there are no different delivery options, the standard delivery cost is not refunded under the Seller’s policy.

8. Limitation of Liability

8.1. Use of the website – The Seller endeavours to ensure that the information on the website is accurate, up-to-date and complete. Nevertheless, drafting errors, incorrect prices, omissions or other technical issues may occur. The Seller does not guarantee that the operation of the website will be uninterrupted or error-free. Any complaints regarding the operation of the website may be sent to the support contact. The Buyer uses the website at their own risk; the Seller will not be liable for any damages arising from inability to use the website, viruses, cyber-attacks or other unforeseen events, insofar as reasonable security measures have been taken.
8.2. Contractual relationship – The Seller does not assume liability for indirect, special, punitive damages or loss of profit suffered by the Buyer in connection with the performance of the distance contract. The Seller’s liability, if proven, for any loss or damage suffered by the Buyer in connection with the purchase of a product is expressly limited to the amount paid by the Buyer for the respective product. In other words, the maximum compensation that may be claimed from the Seller will not exceed the price of the product in dispute. The Seller is not responsible for delays or non-performance caused by force majeure or events that could not have been foreseen (e.g. labour disputes, natural disasters, acts of authorities, etc.).
8.3. Photos and content – Product images on the website are for guidance only. Although the Seller seeks to present images as faithfully as possible, minor differences in shade or appearance compared to reality may occur due to technical reasons. These differences do not constitute non-conformities. All texts, descriptions, graphics and other content elements on the website are the intellectual property of the Seller or its partners and are protected by law. Copying, distributing, publishing or using any materials from the website without the Seller’s consent is prohibited.
8.4. Communications – The Buyer is responsible for the accuracy of the contact details provided (e-mail, telephone, address). The Seller cannot be held liable if important notifications (e.g. order confirmations, delivery notifications) do not reach the recipient due to errors in the e-mail address provided or due to messages being filtered as spam.

9. Governing Law and Dispute Resolution

9.1. Governing law – Any contract concluded between the Seller and the Buyer via the lanomobila.ro website is governed by Romanian law. This applies regardless of the Buyer’s nationality or the country from which the order is placed, given that the Seller directs its activity to consumers in Romania. In relations with consumers, the applicable Romanian legal provisions on consumer protection, e-commerce, as well as applicable EU Regulations (such as Regulation (EU) 2016/679 – GDPR, for data processing aspects) shall apply.
9.2. Amicable settlement – The Seller and the Buyer will seek to resolve any dispute arising from or in connection with an order amicably, through dialogue and direct negotiations. Buyers may submit complaints or notifications to the Seller at any time by e-mail to reclamatii@lanomobila.ro. Complaints received will be reviewed and a reasoned response will be provided within no more than 14 days (if a longer period is required for investigation, the Buyer will be informed). Additionally, for assistance or advice in resolving a grievance, consumers may contact the National Authority for Consumer Protection (ANPC) or other mediation bodies.
9.3. Alternative Dispute Resolution (ADR) – If the complaint is not resolved amicably, the consumer has the right to resort to alternative dispute resolution procedures under Government Ordinance 38/2015. The Seller is open to participating in amicable mediation or arbitration procedures if proposed by the consumer through an authorised ADR body. The list of ADR entities in Romania (mediation centres, arbitration, etc.) is available on the ANPC website. This approach may be useful for faster resolution of disputes without resorting to court.
9.4. European ODR platform (Online Dispute Resolution) – Under Regulation (EU) No. 524/2013, all online traders in the EU must display a link to the European Online Dispute Resolution (ODR) platform. This platform provides consumers and traders with an online tool for resolving disputes related to online purchases. If you are a consumer and have a complaint regarding a purchase from lanomobila.ro, you may submit a complaint via the ODR platform at: https://ec.europa.eu/consumers/odr. The complaint will be directed to a competent ADR entity. The Seller’s contact e-mail address required on the ODR platform is reclamatii@lanomobila.ro. However, the Seller recommends that, before resorting to these mechanisms, the Buyer first attempts direct resolution by contacting us, for the promptest outcome.
9.5. Court jurisdiction – If an amicable solution is not possible, any dispute between the Seller and the Buyer will be submitted to the competent courts of Romania. For consumers: territorial jurisdiction lies with the courts at the consumer’s domicile or those at the Seller’s registered office, at the consumer’s choice, in accordance with consumer protection legislation. For business customers or sole traders (professionals): the parties may agree on the jurisdiction of the courts at the Seller’s seat (Poland) or at lanomobila.ro’s seat in Romania, if any; in the absence of such an agreement, disputes will be resolved by the Romanian courts at the consumer’s seat if special rules apply, or by the courts at the Seller’s seat in other cases. The applicable law remains Romanian law, and this choice of law does not deprive you of the protection of mandatory provisions in your country of habitual residence, in accordance with the Rome I Regulation (for consumers).
9.6. Final provisions – If any clause of these Terms and Conditions is declared null or unenforceable by a court, the validity of the remaining provisions shall not be affected. Any such invalid clause will be replaced by a provision that most closely reflects the original intent and complies with the legal framework. This document, together with the Privacy Policy, Cookies Policy and Consumer Protection Policy, constitutes the entire agreement between the parties (Seller and Buyer) regarding the use of the website and the transactions carried out through it. By accepting these Terms when placing the order, the Buyer confirms that they have read, understood and agree to all of the above clauses. For any further clarification, please contact us at reclamatii@lanomobila.ro.

10. WCAG

The website is (partially) compliant with the WCAG 2.1 standard at level AA. Compliance with WCAG criteria results from the European standard EN 301 549, implemented by the Law of 26 April 2024 on ensuring that economic operators meet accessibility requirements for certain products and services.