Important documents

Consumer Protection Policy

Cezary Siwik, trading as “LANO MEBLE”, Siwik Cezary, Tyble 63a, 98-420 Sokolniki, NIP (taxpayer ID no.): 6190013551, REGON (statistical ID no.): 100363308.

This policy applies from [...].

This policy is intended to inform you, as a consumer, about your rights and the protection you benefit from when purchasing products from the website lanomobila.ro. Our online shop fully complies with the applicable national and European consumer protection legislation, including Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights in distance contracts, Law no. 449/2003 / OUG no. 140/2021 on the sale of products and associated guarantees, Law no. 296/2004 (Consumer Code), as well as other applicable regulations (Law 365/2002 on e-commerce, Law 363/2007 on unfair commercial practices, etc.). We also comply with European regulations such as Regulation (EU) 524/2013 (online dispute resolution – ODR platform) and Directive (EU) 2019/771 (on certain aspects concerning contracts for the sale of goods, transposed into national law by OUG 140/2021).

This Consumer Protection Policy forms an integral part of the website’s Terms and Conditions and covers important matters such as: the right of withdrawal from the contract (returns), statutory and commercial guarantees, the return and refund procedure, and ways of resolving any complaints or disputes. We want your shopping experience to be pleasant and hassle-free, and if issues do arise, we assure you of our full support in resolving them.

1. Right of Withdrawal (Product Returns)

1.1. Statutory withdrawal period – 14 days.

In accordance with the law (OUG 34/2014), if you are a consumer (a natural person acting for purposes outside your trade, business, craft or profession), you have the right to withdraw from the distance contract concluded with us within 14 calendar days, without having to give any reason. This 14-day period begins to run:

from the day following the physical receipt of the product(s) by you or by a designated person (other than the courier) – if you ordered a single product or several products delivered together;
if you ordered multiple products delivered separately (on different days), from the receipt of the last product in the order;
for delivery of a product consisting of several lots or parts, from the receipt of the last lot or the last part.

1.2. Extended withdrawal period offered by us – 60 days.

Regardless of the minimum statutory 14 days, LANO MEBLE – Siwik Cezary offers customers in Romania the option to return products within an extended period of 60 calendar days from receipt, without giving any reason. This facility is our voluntary commercial commitment, aligned with modern retail practices (e.g. some furniture chains offer extended returns). This means you can buy with confidence, knowing that if the product is not suitable, you have ample time to return it. Note: The extended period includes the 14 statutory days; in practice:

Returns initiated within the first 14 days are covered by the legal right of withdrawal (OUG 34/2014) and we will apply all statutory guarantees (e.g. full refund of amounts paid for the products).
Returns initiated between day 15 and day 60 are accepted as part of our commercial policy. They will be treated similarly, except that they are not mandated by law. However, we will offer the same favourable conditions as for statutory withdrawals, to avoid differences – the only distinction is that any transport costs may be borne by the customer (see below).

In both cases, product integrity conditions must be met (the product must not be damaged, incorrectly assembled, etc.). We reserve the right, in abusive situations (repeated unjustified returns during the extended period) or for certain special promotions, to limit the application of this extended policy – if applicable, such exceptions will be clearly communicated on the site. As a rule, all our products can be returned within 60 days.

1.3. Exercising the right of withdrawal.

To exercise your right of withdrawal (within 14 or 60 days), you must notify us of your decision to withdraw from the contract before the relevant period expires. Notification methods:

By email: send a message to reclamatii@lanomobila.ro stating the order number, the product(s) you wish to return and the date you received them, clearly indicating that you wish to withdraw from the contract. A simple template could be: “I, [name], hereby inform you that I wish to withdraw from the distance sales contract concluded by order no. [] dated []. The product was received on [____]. I request a refund of the amount paid in accordance with the return conditions. Name, date.” You are not obliged to state the reason, but your feedback is welcome (to help us improve our services).
Via online form: if we provide a withdrawal form on the site (e.g. in the account section or under “Complaint/Return notice”), you can complete and submit it directly. We will confirm receipt either through a message on the site or by automatic email.
By post: you can send a registered letter to our address (Tyble 43C, 98-420 Sokolniki, Poland) containing the withdrawal statement. However, considering the distance, email is much faster and more efficient.

It is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires (14 days, respectively 60 days). Keep proof of sending (e.g. a copy of the email or postal dispatch confirmation). After we receive your request, we will send you a confirmation message and return instructions (the address to which the product should be sent, possible return methods, etc.).

1.4. Consumer obligations upon withdrawal – returning the products.

After you have notified us of your intention to withdraw, you are obliged to return the products to us without undue delay and no later than 14 days from the date of notification. The deadline is met if you have sent the goods back before the 14 days have expired. The return is considered complete when we receive the products at the indicated address.

How to return: we will indicate the return address (as a rule, the product will be returned to our warehouse in Romania, or if we do not have one, to a logistics partner’s address in Romania; failing that, it can be returned to the address in Poland, but we will try to avoid inconvenience for you). You may choose any shipping method you prefer: express courier, Romanian Post, etc. We recommend using a door-to-door courier service for speed and safety. The direct costs of returning the goods (return shipping) will be borne by you, the consumer, according to the law, since we do not offer a free return service. As an estimate, return courier costs for furniture items may vary depending on weight/volume and destination (e.g. 30–100 RON). We will provide details to help you get a good rate (we can recommend couriers with whom we have agreed tariffs). In the rare event that you received a wrong or defective product and you choose withdrawal instead of replacement, we will bear the return cost.
Packaging and preparation: please prepare the product for shipment as safely as possible. Ideally, use the original packaging and protective materials. If this is not possible, place the product in a suitably sized box and protect it with bubble wrap, polystyrene or paper so that it is not damaged in transit. Note: The product is your responsibility until it reaches us; if it is damaged on the way back due to improper packaging, we may need to withhold part of the amount (as per section 1.6 on value reduction). Keep the receipt/confirmation from the courier for the returned parcel – this is your proof that you dispatched it on time.

1.5. Seller’s obligations upon withdrawal – refunding your money.

If you withdraw from the contract (within the 14 days provided by law or within the extended period offered), we will refund the price paid for the products (and any other amounts paid, except for the initial delivery – see below) without undue delay and, in any event, no later than 14 days from the date we were informed of your decision to withdraw. However, under the law, we may postpone the refund until we receive the products back or until you provide proof that you have shipped the products (whichever is earlier). In practice, we will usually wait to receive the returned products to check their condition and then initiate the refund – but we will remain within the 14-day period.

Refund method: we will return your money using the same means of payment used by you to purchase the products, unless you expressly agree to a different method. For example, if you paid online by card, we will refund to the same card; if you paid cash on delivery, we will refund by bank transfer to an account indicated by you (we will contact you to obtain the IBAN). You will not pay any refund fee – any transfer charges will be borne by us. The refund is considered made on the date we send the funds (it may take 1–2 banking days to appear in your account, depending on the bank). If you notice any unusual delay, please contact us.
Refund amount and delivery costs: In the case of statutory withdrawal within 14 days, the law provides that we must refund all payments received from the consumer, including the initial delivery costs (if any), except for additional costs if you chose a type of delivery other than the standard one offered by us. In our case, we offer a single standard delivery (express courier). However, our commercial policy provides that we do not refund the initial delivery cost even in the case of statutory withdrawals – i.e. we will refund the value of the products only, not the delivery fee paid. This clause may be considered more restrictive than your statutory rights; therefore we wish to highlight it clearly. Thank you for your understanding. (Explanation: Practically, if you paid 20 RON delivery at purchase, you will receive back only the product value. Under OUG 34/2014, the trader should also refund standard delivery; we apply a policy similar to many traders who do not return the delivery cost in case of withdrawal, arguing that the delivery service has already been performed and consumed. This policy does not affect you if delivery was free.)
Refund example: you bought a children’s bed for 1,000 RON + delivery 50 RON. You paid 1,050 RON. You withdraw within 10 days and send the bed back. We receive the goods, everything is fine, so we will refund 1,000 RON (the product value). The initial 50 RON delivery is not refunded. The return shipping cost (say 60 RON by courier) you paid directly to the courier. Your total outlay: 50 + 60 = 110 RON (shipping) which you do not recover, so you are down 110 RON and without the product. Therefore, please shop informed to avoid unnecessary returns. We strive to offer as many details as possible so you can make the right decision first time.

1.6. Reduction in value of returned products.

The consumer has the right to examine and test the product in a way similar to how it would be done in a physical store, to decide whether it is suitable. However, if the product is used beyond what is necessary to establish its nature, characteristics and functioning and thus shows signs of wear or damage, the consumer is responsible for any reduction in the product’s value. In other words, if you return a product in a worse condition than at delivery (except for carefully opened packaging), we will assess the decrease in value and withhold an appropriate amount from the refund.

What counts as excessive wear? Example: you bought an office chair, assembled it and used it intensively for a week leaving visible scratches or seat deformation – on return, the product can no longer be sold as new and has significantly reduced value. Another example: you bought a mattress, slept on it a few nights without protection and stained it – it can no longer be resold for hygiene reasons. In such cases, we will assess the cost of reconditioning or the devaluation and inform you of the amount to be deducted from the refund. If the depreciation is very severe (product destroyed/missing parts), we reserve the right to refuse the return (in which case the product can be sent back to you, at your expense, upon request).
Tips to avoid value reduction: Try products carefully. For furniture, avoid scratching surfaces during assembly (assemble on a soft surface, e.g. a rug); if you are unsure whether you will keep it, you might avoid fully tightening all screws (but ensure safety if using temporarily). Keep the packaging and use it for returns. For mattresses, use a cover/protector if you wish to test them for a few nights (many shops include a special cover – we recommend using a protective cover). If returning an assembled product, carefully disassemble it as originally packed (if possible) and pack each component protecting corners and surfaces. Lack of original packaging is not a reason for refusal, but it may increase the risk of transport damage – please bear this in mind.

We will assess each return in good faith and will only deduct for what truly affects the ability to resell the product as new. If the value reduction is moderate, we will withhold only a minor portion. You will be informed of the calculation. In the (very rare) event that you disagree, the dispute can be resolved amicably or through legal means (see section 4).

1.7. Exceptions to the right of withdrawal.

Legislation provides that certain contracts are exempt from the 14-day right of withdrawal due to the nature of the products. We list these exceptions, although most do not apply to the type of products sold by Lano Mobilă, for transparency:

Personalised products: made to the consumer’s specifications or clearly customised (e.g. made-to-order furniture with atypical dimensions, engravings/unique motifs chosen by the customer, special colour on request). Such products, not being standard, cannot be returned because they are made specifically for you. (Note: Currently, Lano Mobilă mostly sells standard products. If we accept personalised orders, we will clearly inform you that withdrawal is not possible.)
Perishable products or those with a short shelf life: goods that deteriorate or expire quickly – e.g. fresh flowers, food, natural cosmetics with a short term. (We do not sell such items on lanomobila.ro.)
Sealed audio/video/software recordings: which have been unsealed after delivery (e.g. CDs, DVDs, disc-based games). (Not applicable here.)
Newspapers, magazines, periodicals: except for subscriptions. (We do not sell press.)
Alcoholic beverages with fluctuating prices: delivered over 30 days and whose price depends on the market. (Not applicable.)
Services fully performed: if you purchased a service (not goods) which has already been performed in full with your consent before the 14 days expire, you cannot request the “return” of the service. (We sell goods only.)
Emergency repairs/maintenance: if you request home visits for repairs, you cannot cancel the service after it has been carried out. (Not applicable.)
Digital content delivered electronically, not on a tangible medium: e.g. downloadable software, e-book, if the consumer agreed to immediate delivery and waived the right of withdrawal. (We do not sell digital content.)
Sealed products for hygiene/health which have been unsealed: for example toothbrushes, razors, underwear, cosmetics, if the seal has been removed. In our context, for mattresses, if they are vacuum-sealed and sealed, it may be interpreted that once fully unsealed and used, they can no longer be returned for hygiene and health reasons. However, we will treat mattresses as returnable if they are in impeccable and unused condition (or very lightly tested with protection), and the initial hygiene packaging was retained. If a mattress is returned visibly used (stained/damaged), we reserve the right to refuse a full return on hygiene grounds.
In conclusion, most of our products (standard furniture for children and teenagers) can be returned. A practical possible exception: furniture pieces made to special order or bedroom products used without hygienic protection.

2. Statutory and Commercial Guarantees

In addition to the right of withdrawal, which relates to changing your mind, as a consumer you benefit from the statutory conformity guarantee for purchased products. In addition, certain products may have commercial guarantees offered by the manufacturer.

2.1. Statutory conformity guarantee (2 years).

All our products are subject to the statutory conformity guarantee provided by Law 449/2003 and, since 2022, by OUG 140/2021 (which partially replaced Law 449). What this means: The seller is liable for any lack of conformity of the product that appears within 2 years from its delivery to the consumer. Lack of conformity means, for example, that the product does not match the description on the site, does not have the promised qualities, has manufacturing defects or hidden faults that make it unsuitable for its usual purpose.
Consumer rights in case of non-conformity: You have the right to request, free of charge, that the product be brought into conformity by repair or replacement, within a reasonable time and without major inconvenience to you. If this is impossible or disproportionate (e.g. the defect is minor and repair would be equally short), the other option will be used. If neither repair nor replacement is possible (or is not carried out within a reasonable time), you may request a proportional price reduction or termination of the contract (refund in exchange for returning the product). Termination cannot be requested for minor defects. Under OUG 140/2021, during repair or replacement, the 2-year legal term is suspended. If we have replaced your product, a new statutory conformity guarantee period will apply to the new product (of at least 2 years from the date of replacement or the remaining period of the initial 2 years, whichever is more favourable to the consumer).
How to proceed: Upon noting a conformity issue, contact us (ideally at reclamatii@lanomobila.ro) with details and photos where relevant. We will register the complaint and resolve it within the legal time frame (a maximum of 15 calendar days from submission, according to OG 21/1992). We will communicate the proposed solution (repair or replacement). Repairs are carried out either at our premises, via an authorised service, or by visiting you – depending on the item. Transport for warranty is borne by us. If you opt for termination (money back) due to a significant defect, we will examine the product and carry out the formalities for return (similar to a normal return, but motivated by defect).
Note: The statutory guarantee does not cover failures caused by normal wear and tear, improper use or non-compliant maintenance of products. For example, if a bed breaks after a year because it was overloaded beyond the maximum permitted weight, this is not a lack of conformity but improper use. Likewise, scratches or signs of wear over time on surfaces due to normal use do not constitute a conformity defect – they are inevitable. We will take these aspects into account when analysing the complaint. The documentation supplied with the product (assembly manual, care instructions) forms part of conformity – please follow it to avoid losing your warranty rights.

2.2. Commercial (additional) guarantees.

Sometimes manufacturers may offer voluntary commercial guarantees, for example “10-year frame warranty” or “5-year mattress anti-sag guarantee”. If a product benefits from such a commercial guarantee, you will receive a Warranty Certificate in physical or electronic format specifying its terms. A commercial guarantee is an additional commitment by the manufacturer or seller, which does not limit or affect the statutory guarantee. You may choose to claim a defect either under the statutory guarantee or the commercial one (whichever is more favourable). For example, if a manufacturer guarantees the sofa structure for 5 years and after 3 years structural issues arise, although the 2-year statutory guarantee has expired, the 5-year commercial guarantee would cover you. The warranty certificates clearly specify: the subject of the guarantee, duration, coverage and how to claim. Keep these certificates and your invoice/receipt.

2.3. Handling warranty complaints.

For any warranty issues (statutory or commercial), the process is centralised: contact us (the seller) and we will handle it further, either directly or via the manufacturer’s network. The resolution period is the legal one mentioned (15 days) for the statutory guarantee. For the commercial guarantee, the timeframe may vary (but we will also aim to resolve within 15 days where possible for spare parts or repair). If a significant time passes and the issue is not resolved, you may request another remedy (e.g. replacement or termination if repair proves impossible in good time).

3. Returns and Refund Procedure

(This section briefly reiterates elements of the Right of Withdrawal, focusing on the practical process in our shop.)

3.1. Initiating a return.

If you decide to return one or more products, the easiest way is to email us at reclamatii@lanomobila.ro with the subject “Return order # [order number]” and specify what you wish to return. Alternatively, if available on the site, you can complete the online return form under My Account → Returns (or Complaint Notice). However you contact us, you will receive our confirmation that we have registered your return request.

3.2. Preparing products for return.

After you have notified us, pack the products appropriately (see sections 1.4 and 1.5) and send them to the address indicated by us. In general, the return address will be a warehouse in Romania to simplify the process (we will specify it by email). If, hypothetically, the return is to the address in Poland, we will discuss the options with you (but our aim is to have local returns).

3.3. Return method.

The buyer sends the return at their own expense, choosing the preferred courier service. As a rule, it will be sent as a standard parcel. Please avoid returns with payment on delivery not agreed with us – i.e. do not send “postage due to recipient” without our consent, as our policy is that you bear the return cost. If you wish, we can arrange collection by our courier, but the cost will be deducted from the refund. For example, if you do not have time to get to a courier, we can send a courier to collect from you, but we will deduct the return shipping cost from the amount to be refunded. We will do this only at your express request.

3.4. Checking the return.

Upon receipt of the returned products, our team will inspect their condition: packaging, integrity, any missing accessories, etc. If everything is in order (the product is in new condition or has been minimally used, exactly as you would test in a physical shop), we will approve the return. If we find issues, we will inform you immediately of our findings and any deductions for depreciation (as per 1.6). Transparency is important – if there are photos (e.g. a deep scratch), we will provide them.

3.5. Refunding your money.

After the return is approved, we will initiate the refund of the value of the product(s). Under our policy, this is done as soon as possible, usually within 3–5 working days from receipt of the return (but no later than 14 days from withdrawal notification). You will receive a confirmation email when the refund has been made, with details of the amount and method. If 7–8 days have passed since the return and you have not received the money, please contact us for verification.

3.6. Refund of the initial delivery cost.

Reminder: initial delivery costs paid are not refunded. The refunded amount will cover the value of the returned products. There are several scenarios:
If you returned all products in the order (full order) and initially paid for delivery, that delivery is not refunded.
If you returned part of the products (partial order), the initial delivery is not refunded in any case, as the order was not cancelled in full and the delivery cost applied to the retained products.
If you benefited from free delivery (e.g. your order exceeded the free shipping threshold), there is no delivery cost to be refunded, as it was 0. (Note: in some commercial policies, if the return brings the order below the free threshold, traders retain the delivery cost. We do not do this – if you received free delivery, it remains free even if you return products.)
If you paid extra for a premium delivery (e.g. 24-hour delivery) although there was a cheaper standard option, the extra difference is not refunded (not applicable to us as we do not have multiple delivery options).
3.7. Refund to bank account.

As an anti-fraud and efficiency measure, our refunds are mostly made by bank transfer (to an IBAN account). Exception: if you paid online by card, we will process the reversal directly to the card via the payment processor – in which case the money returns to the card account, which is still via the bank. If you paid cash on delivery, we will request an IBAN account to return the money (we do not send cash by courier, which is unsafe). Bank transfer is quick and we have clear proof. In the return confirmation email, where applicable, we will ask you for: the account holder’s name and the IBAN. Please ensure they are correct – typically the IBAN is 24 characters. The transfer will be made from our bank (it may take 1 day if we use the same bank, 1–2 days if different banks).

3.8. Card refund (in case of online payment).

If you paid by card, the refund procedure is electronic: we will initiate the refund through the payment processor’s platform. Usually, the money appears in your account within 1–3 days, sometimes up to 5–7 working days (it also depends on the card-issuing bank). If you see a delay, contact your bank (sometimes they release funds more slowly). We will provide the refund transaction reference if necessary.

3.9. Particular situations:
If you purchased a bundle/set and wish to return only part of it, we will calculate the refund accordingly (e.g. you purchased a furniture set with a discount; if you return half, you will lose the related discount, and the full price for the retained item will be charged). We will clearly communicate the calculation.
If at purchase you received a promotional gift (e.g. a free pillow with a bed) and you return the main product, you will have to return the gift as well, or we will retain its value from the refund (if it had a declared value). We will mention these conditions in the relevant promotions.
If you used a voucher/coupon on the order and then return, the voucher is not re-activated; if it was a price reduction, you will receive back only the amount actually paid (we cannot refund the voucher value). If the voucher was conditional on a minimum amount and the return brings you below that amount, the voucher loses its validity – we will recalculate in this case.
3.10. Refund of instalment payment costs (if applicable).

If you purchased the products through an instalment system (e.g. interest-free credit card instalments), the return will lead to cancellation of the transaction under the conditions agreed with the bank/card. Usually, if we refund the full amount, the bank will cancel future instalments. For additional questions, contact the issuing bank after we confirm the refund.

This section has tried to cover the most common situations. For any questions regarding the return procedure, please do not hesitate to contact us – we are here to help and make the process as simple as possible.

4. Complaints, Dispute Resolution and Useful Contacts

We want satisfied customers; if something goes wrong, please let us know and we will make every effort to resolve the issue amicably, quickly and fairly.

4.1. Submitting a complaint to the Seller.

For any dissatisfaction related to an order (defective product, missing item in the parcel, unjustified delivery delay, courier behaviour, etc.), contact us directly:
By email: at reclamatii@lanomobila.ro – ideally in writing, to keep a clear record. Describe the issue and, if it is a visual defect, attach photos. Please include your order details (number, date) and your name. We will confirm receipt of the complaint and respond as soon as possible, but no later than 14 days.
By phone: if we provide a support number (currently Mon–Fri 8:00–16:00 at the number shown on the site). Our operators will record the issue and, if it cannot be solved immediately, will log an internal ticket. However, we prefer email for accuracy.
Online form: sometimes there is a “Complaint notice” section where, by completing the details, the complaint is sent directly to our system.
We will handle every complaint seriously and impartially. You will receive a response and, where applicable, a concrete resolution: replacement of the defective product, dispatch of the missing part, partial refund, apology and explanation, etc., as the situation dictates.

4.2. Alternative Dispute Resolution (ADR).

If, unfortunately, we are unable to reach an amicable agreement following your complaint, or you are not satisfied with how we resolved it, you may use ADR procedures. In Romania, there are authorised ADR entities, such as the ADR Centre within ANPC (for goods), or private mediation/arbitration bodies. The ADR procedure is voluntary: both parties must agree. In principle, we agree to participate in an ADR procedure if you wish. Advantages of ADR: it is faster and more informal than court proceedings, and a neutral specialist (conciliator/mediator) will try to find a fair solution. You can submit an ADR request by completing the form on https://sal.consiliul.consumatorilor.ro/ (ANPC’s ADR Platform). We will receive the notification and cooperate. This procedure is free or very low-cost for consumers.

At European level, you can also use the ODR platform (Online Dispute Resolution) – a web portal managed by the European Commission. If you file a complaint on the ODR platform (https://ec.europa.eu/consumers/odr), it will be forwarded to us and we will be able to communicate with you via the platform and, where appropriate, with an ADR body. Note: the ODR platform does not itself provide solutions, but facilitates contact with an ADR body. In accordance with legislation, we provide our email address for ODR: reclamatii@lanomobila.ro. The platform will also ask you to indicate what solution you want (replacement, refund, etc.) and whether you have already contacted the trader (we recommend contacting us first directly, as explained in 4.1).

4.3. Referring to ANPC (National Authority for Consumer Protection).

If you believe your consumer rights have been violated and you have not resolved the matter directly with us, you may file a complaint with ANPC. ANPC is the public authority overseeing compliance with consumer protection legislation. To file a complaint with ANPC, complete the online form on www.anpc.ro (the “Complaints” section) or submit in person/by post to the County Consumer Protection Commissariat in your county. ANPC will request proof that you attempted to resolve the matter directly with the trader (therefore, ensure you have copies of emails sent to us and any responses). ANPC will analyse the case and may impose corrective measures if irregularities are found. ANPC may also voluntarily mediate the conflict. Note that in recent years ANPC has also emphasised ADR and ODR, so you may first be directed there, but you do not lose your right to file a formal complaint if necessary.

4.4. Courts of law.

Of course, you always have the right to bring legal action to protect your rights. You may sue the seller (LANO MEBLE – Siwik Cezary) before the competent courts in Romania. For consumers, jurisdiction is at your choice: either the court at your domicile or that at the trader’s registered office (under Law 193/2000 and the Civil Procedure Code). We nevertheless hope issues will not escalate this far and will be resolved much more simply.

4.5. Other resources and useful information for consumers:
ANPC page: https://anpc.ro – contains information on consumer rights, useful tips and how to file complaints.
Consumer helpline: 021-9551 – ANPC’s phone line where you can receive initial guidance (you cannot file complaints directly, but you will receive advice).
European portal “Your Europe” – consumer section (https://europa.eu/youreurope/citizens/consumers/) – provides information on consumer rights applicable in the EU.
Consumer organisations (NGOs): for example, Asociația Pro Consumatori (apc-romania.ro) or InfoCons (infocons.ro) – can offer support and information.
4.6. Our commitment:

LANO MEBLE – Siwik Cezary undertakes to respect consumer rights and always act in good faith. Whether it is a return, a warranty issue or a simple question, we are here to help. You can contact us at the details provided (email reclamatii@lanomobila.ro) and we will respond promptly. Your feedback is valuable and helps improve our services. Thank you for reading this policy and for choosing lanomobila.ro!

Together, we build a safe, transparent and pleasant shopping experience.

Last updated: May 2025

Cookie Policy

This policy explains how we, “LANO MEBLE” SIWIK CEZARY, through our website https://lanomobila.ro, use cookies, which cookies are used, what information we collect with the help of cookies and for what purposes.

We encourage you to read this policy carefully together with the Personal Data Protection Policy, to understand how “LANO MEBLE” SIWIK CEZARY collects, processes and uses your personal data and the rights you have in relation to processing.

This Cookie Policy explains what cookies are, what types of cookies we use on lanomobila.ro, for what purposes and how you can manage your cookie preferences. By continuing to browse the site, you consent to the use of cookies (except those strictly necessary, which are used anyway for the functioning of the site). You can change your choices at any time by accessing the “Cookie Settings” section on the site or your browser settings.

1. What are cookies?

Cookies are small text files that our site places on your device (computer, smartphone, tablet) when you visit us. These files store information that is later read by the site on each subsequent visit. Cookies are widely used to enable websites to function or to make them work more efficiently, as well as to provide analytical information to site owners. Cookies do not contain software, viruses or spyware and cannot access information on your device. In general, cookies allow a user to be recognised on subsequent visits and can remember certain preferences (e.g. selected language, items in the basket, etc.).

There are also technologies similar to cookies, such as web beacons (invisible pixels embedded in pages or emails) or web storage (local storage) – in this policy we will refer to all of these collectively as “cookies” for simplicity.

2. Categories of cookies used

Cookies can be classified from several perspectives. From the point of view of necessity, we distinguish:
- Essential (strictly necessary) cookies – These cookies are indispensable for the proper functioning of the site and cannot be disabled in our systems, as the site could not function without them. They are usually set in response to actions taken by you that amount to a request for services, such as remembering items in the basket, logging into your account, setting privacy preferences or completing forms. Essential cookies do not store personally identifiable information and do not require consent – they are used solely to provide services you explicitly request. Therefore, you cannot refuse their use, because without them the site would not work (e.g. the shopping basket and checkout process cannot operate without these cookies). Examples: cookie to maintain a logged-in session, load-balancing cookie, cookie to remember basket contents.
- Non-essential cookies – These include all cookies that are not essential, i.e. not strictly necessary for the functioning of the site or for providing the services requested by the user. Non-essential cookies mainly include analytics/performance cookies and targeting/advertising cookies. For the use of these cookies, we will request your consent via the cookie banner on your first visit.
From the point of view of storage duration, cookies can be:
- Session cookies – temporary files active only during your visit to the site (from the moment you access the site until you close the browser window). These cookies expire automatically after you close the browser. They help the site temporarily recognise your actions (e.g. which pages you have already visited in the same session, so it does not prompt for login on every page).
- Persistent cookies – remain stored on your device after closing the browser, for the period defined in the cookie file (which may be days, months or even years, depending on the purpose). Persistent cookies help the site “remember” your preferences or actions on subsequent visits (e.g. keeping you signed in if you selected “Remember me”). These cookies persist until the preset expiry date or until you delete them manually.
From the point of view of provenance:
- First-party cookies – placed by our own domain (lanomobila.ro) and readable only by our site. These are usually essential cookies and some preference cookies.
- Third-party cookies – placed by third-party domains different from ours, for the purposes of those third parties. When you visit our site, it includes elements from third parties that may set cookies on your device (for example, a Google Analytics script, a Facebook “Like” button, or an embedded YouTube video – all may set third-party cookies). These cookies may be read and used by the respective third party. Usually, marketing cookies and more advanced analytics cookies are third-party.
Below we detail the main types of non-essential cookies we use, together with their purpose:
- Analytics/performance cookies: They allow us to collect data on how visitors use the site (most visited pages, traffic sources, any errors occurring on pages). This information helps us improve how the site functions, ensuring, for example, that users can easily find what they are looking for. We mainly use Google Analytics, a service provided by Google. Google Analytics sets cookies to evaluate site usage and to prepare reports for us. Data collected through analytics cookies are aggregated and anonymised (e.g. we see the total number of visitors; we do not know the identity of each). Even so, we request consent for these cookies because Google may have access to information (e.g. IP address before anonymisation). Examples of analytics cookies: _ga (Google Analytics – used to distinguish unique users, duration 2 years), _gid (Google Analytics – used to distinguish users within a session, duration 24 hours), _gat (to limit request rate, duration 1 minute).
- Functionality/preference cookies: These remember choices you make on the site (such as language, region, text size) and provide enhanced and personalised features. For example, a cookie may remember that you closed a pop-up so it doesn’t appear again. Some functionality cookies may be essential (if the feature will not work without them), others non-essential. We use such cookies to improve the browsing experience, but most relate only to session or non-critical preferences. Example: a cookie that remembers basket contents for a few days even if you have not logged in.
- Targeting/advertising cookies: These cookies are used to build a profile of your interests and show you relevant ads on other websites. They work by identifying your browser and device (via unique IDs) and may track browsing activity across other websites that load the same ad networks. On lanomobila.ro we may use cookies from:
- Google Ads – to display relevant ads on Google and its partner network, based on products you viewed on our site. Cookies can track conversions (e.g. if you purchased after clicking an ad) and remarketing. Examples: IDE, 1P_JAR, NID (set by Google).
- Facebook (Meta) Pixel – we place Facebook pixels that set cookies through which data about your visit are collected (e.g. if you viewed a product page), so we can later show you personalised ads on Facebook/Instagram related to our products. The Pixel also helps us measure the effectiveness of our Facebook ads (e.g. whether you completed a purchase coming from an ad). Typical cookies: fr (Facebook), fbp. These advertising cookies can be refused without affecting the site’s basic functionality. If you refuse them, you will still see online ads, but they may not be tailored to your interests.
3. List of cookies used

For transparency, here is a (non-exhaustive) list of cookies we may set, grouped by category:

Essential:
- PHPSESSID – our server’s session cookie, retains your session identifier (e.g. to keep the shopping basket as you navigate between pages). Expires when the browser is closed.
- lanomobila_cookie_consent – first-party cookie that stores your cookie consent options (what you accepted/refused). Duration: 6 months. (Other internal load-balancing or security cookies may be present, but they do not contain personal data.)
Analytics:
- _ga – Google Analytics cookie, assigns a unique ID to visitors to count distinct visits. Duration: 2 years.
- _gid – GA cookie, keeps a record of visits within a day. Duration: 24 hours.
- _gat – GA cookie, throttles data collection. Duration: 1 minute. (Note: We use IP anonymisation in Google Analytics, which means Google truncates your IP address before storage for added privacy.)
Advertising/Marketing:
- IDE – Google DoubleClick cookie, used to improve advertising. Duration: 1 year.
- SID, HSID – Google cookies that may contain security IDs, used to prevent fraud in forms and possibly to personalise ads; duration approx. 2 years.
- fr – Facebook cookie, contains browser ID and unique user ID for advertising campaigns. Duration: 3 months.
- _fbp – Facebook cookie, identifies the browser to deliver advertising (Facebook Pixel). Duration: 3 months. (Note: The exact list may vary over time, depending on the partners we use. We will update this section as changes occur.)
4. Managing and deleting cookies

You have several ways to manage your cookie preferences:
Via the site banner (Consent management): On your first visit we asked which cookies you accept. You can change your choices at any time by clicking the “Cookie Settings” link at the bottom of the site. You can enable or disable non-essential cookies (analytics, marketing) as you prefer and save the new settings. Essential cookies cannot be disabled via this panel, because they are necessary. If you initially accepted everything and then change your mind, simply open the settings and untick the desired categories, then save – consent will be updated and those cookies will be removed (where technically possible immediately) or will no longer be used in future.
Via your browser settings: Most browsers (Chrome, Firefox, Safari, Edge, etc.) allow you to view existing cookies and delete them individually or all at once, as well as to block or allow cookies from certain sites. You can also set your browser to automatically block all third-party cookies. Note, however: blocking all cookies may affect the functioning of many sites, including ours (e.g. you will not be able to add items to the basket or complete orders). Instructions for major browsers:
Google Chrome: Settings → Privacy and security → Cookies and other site data. From here you can block third-party cookies or all cookies, as well as clear browsing data (including cookies). More details on Chrome’s support pages.

Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data and History. Firefox offers options to block known trackers. You can also manage stored data. Details on Firefox support pages.

Safari: Preferences → Privacy. Tick “Block all cookies” to block entirely (not recommended) or “Manage Website Data” to view and delete specific data. For iOS Safari, settings are in the Settings app → Safari. Details on Apple’s site.

Microsoft Edge: Settings → Cookies and site permissions. Here you can choose the level of tracker blocking and manage stored cookies. (Edge is Chromium-based and has settings similar to Chrome). (The references lead to support pages explaining cookie management for those browsers).
Opt-out for advertising platforms: To disable Google Analytics cookies, you can install the Google Analytics Opt-out Browser Add-on. To manage personalised Google ads, visit Ads Settings. For Facebook, you can adjust ad settings in your Facebook account (Ads/Ad Preferences). Also, the Your Online Choices initiative (www.youronlinechoices.com/ro) allows you to opt out of targeting cookies from participating companies.

5. Consequences of refusing cookies

If you choose to disable non-essential cookies, our site will still function for the essential parts (navigation, ordering). However, you will lose certain benefits: we will be less able to analyse site performance (which helps us improve it), and our ads on other sites may be less relevant to you. Refusing functionality cookies may mean some preferences are not remembered (e.g. you may need to select the language on each visit, if we offer multiple languages). Blocking essential cookies (possible only via the browser) will lead to major malfunctions – for example, the basket and checkout will not remember added products, so you will not be able to complete an online order. In conclusion, you can browse without marketing or analytics cookies, but we recommend allowing essential cookies and preferably analytics cookies, which help us provide a better experience.

6. Updating the Cookie Policy

We may update this policy from time to time, for example if the cookies we use change or due to legal requirements. When we do so, we will publish the new version on the site with an updated “Last updated” date. If the changes are significant, we will notify you via the site (e.g. a banner or an informational pop-up about the new terms). We encourage you to check the policy periodically to stay informed about how we use cookies.

For more information about your data privacy on our site (including the use of cookies in the context of personal data), you can also consult our Privacy Policy.

If you have questions or concerns about the Cookie Policy, you can contact us at any time at reclamatii@lanomobila.ro. We will be happy to provide clarifications.

Last updated: May 2025